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Privacy Policy

James Lear of Arundel Limited’s Privacy & Cookies Policy  

Introduction
At James Lear of Arundel we like to keep things private & we never compromise when it comes to your privacy. We will always be clear about why we need the details we ask for & ensure that you personal information is kept as secure as possible.

This Website provides a wide range of information to our visitors. Like many websites, we also collect information from our visitors, including personally identifiable information (including full name, e-mail address, phone number) & none-personally identifiable information (e.g. Aggregate statistics about what parts of our website are most popular). This privacy policy is designed to tell you about our information collection practices at this site-that is, the ways we collect information; what kinds of information we collect; how you can access, amend, & delete information we collect from you; & what kinds of security we use to protect information you provide. 

Before using this Website, & particularly before submitting personally identifiable information via this Website, you should read this entire policy. Use of this Website constitutes your agreement to the terms of this policy. If the terms & conditions of the policy are not acceptable to you, do not submit any personally identifiable information via this site.

This privacy policy applies between you, the User of this Website & James Lear of Arundel Ltd, the owner & provider of this Website. It applies to our use of any & all Data collected by us or provided by you in relation to your use of the Website. Please read this Privacy Policy carefully.

Definitions & interpretations

2.1: In this Privacy Policy, the following definitions are used:

Data: Collectively all information that you submit to James Lear of Arundel Ltd via the Website, WhatsApp, Facebook, Facebook Messenger, Instagram or via any other channel. This definition incorporates, where applicable, the definitions provided in the EU General Data Protection Regulation (GDPR).

James Lear of Arundel Ltd, we or us: James Lear of Arundel Ltd, a company registered in England & Wales under company number 7935277, whose registered office address is at 23 Fountain Street, Nailsworth, Stroud, Gloucestershire, GL6 0BL.

User or you: any third party that accesses the Website & is not either (i) employed by James Lear of Arundel Ltd & acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to James Lear of Arundel Ltd & accessing the Website in connection with the provision of such services

Website: the website that you are currently using, www.jamesleararundel.co.uk & any sub-domains of this site unless expressly excluded by their own terms & conditions

2.2: In this Privacy Policy, unless the context requires a different interpretation:

·      The singular includes the plural & vice versa;

·      References to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;

A reference to a person includes firms, companies, 

·      government entities, trusts & partnerships;

·      “including” is understood to mean “including without limitation”

·      Reference to any statutory provision includes any modification or amendment of it

·      The headings & subheadings do not form part of this privacy policy

Your rights:

Right to be informed: This encompasses the obligation for us to be transparent in how we collect & use your personal data

Right of access: You have the right to access your personal data & supplementary information

Right to rectification: If the information we hold on you is inaccurate or incomplete, you can request we correct this

Right to erasure: You can request we delete or remove personal data where there is no compelling reason us to continue processing

Right to restrict processing: You have the right to request we cease processing your data, if:

·    You consider it inaccurate or incomplete

·    Where you object to processing & we are considering whether we still have a legitimate interest to process it

·    Where we don’t need the data for the original reason we collected it, but may need it to support a legal claim

Right to data portability: Where you have consented to our processing your data, or where the processing is necessary for us to deliver a contract, you can request a copy of that data be provided to a third party in electronic form

Right to object: You have the right to object to our processing under certain circumstances. For example, you can object to:

·    Direct marketing (including profiling); &

·    Processing for purposes of scientific/historical research and statistics

Rights relating to automated decision making including profiling: Where we apply automated decision making, we must:

·    Give you information about the processing

·    Introduce simple ways for you to request human intervention or challenge a decision

·    Carry out regular checks to make sure that our systems are working as intended

Information related to automated decision making is contained later in this notice.

 Data collected

5.1 Active information collection:

This Website collects information from its visitors in two ways: actively & passively. Active information collection refers to instances in which we gather information from you when you fill it in & send it to us, such as by completing a registration form, signing up for an electronic newsletter, or sending us a message via an e-mail reply mechanism provided by this site. Active information collection can include both personally identifiable information (e.g. your full name or information that is unique to you) and non-personally identifiable information (e.g. if we were to ask for your first name & a list of the top three things you like about our site). Passive information collection refers to instances in which we collect information from you that you have not actively provided (please see the next section of this policy for a summary of our passive information collection practices).

(a) Registration Information:

If you are interested in receiving electronic updates, alerts, & other information from us regarding this Website & our products & services, you must provide us with an e-mail address. In completing your registration, we may also ask for optional information, such as how you found us, to help us better serve you in the future.

(b) Feedback Information:

We welcome your comments & feedback regarding this Website & our products, services and programs. This Website provides an e-mail address that permits you to send us your own e-mail address, comments, & any other information you choose to include. E-mail is not secure. As a result, you should carefully consider what information you wish to send to us via e-mail.

5.2 Passive information collection:

We may use third party software to passively collect information while you are visiting www.jamesleararundel.co.uk (that is, you do not actively provide this information). These technologies allow us to collect certain kinds of non-personally identifiable information, including your internet domain name, the type of web browser you use, the operating system you use, the date & time of your visit to the Website, the specific pages you visit, & the address of the web site you visited prior to entering www.jamesleararundel.co.uk We do not link this passively collected non-personally identifiable information with personally identifiable information you have actively provided elsewhere on this site. This data is used only to help us improve our customers’ experience on our website & we reserve the right to share with third parties, including our business partners & advertisers, the anonymous aggregated information that we have passively collected via this site.

Below we have summarized the primary means of passive information collection on our Website.

(a) Cookies:

This site uses cookies, which are small text files that store non-personally identifiable information about you, either temporarily in connection with your Internet Protocol (IP) address (known as a temporary or session cookie & deleted once you close your browser window) or more permanently on the hard drive of your computer (known as a permanent or persistent cookie). This Website uses session cookies so that you do not have to fill in the same information from page-to-page within www.jamesleararundel.co.uk If you elect not to receive cookies, you may be able to view some, but not all, of the content on this Website.

(b) Internet Protocol (IP) Addresses:

This site uses Internet protocol (IP) addresses. IP addresses are unique identifiers automatically assigned to each computer when logging onto the Internet. IP addresses allow us to collect much of the same information we collect through cookies, including browser type, what pages you visit, & how long you stay on the site. In general, IP addresses allow us to identify problems with our servers, prepare aggregate demographic information & other information regarding this use of this site, & improve the functions of this site.

5.3 This site is not intended for use by children:

This site is not directed to & does not seek to collect personally identifiable information from, children under the age of 13. Nevertheless, if we are informed that we have collected information from someone in this age category, we will take reasonable steps to delete that information.

What do we do with your information & transfer of data:

For the purposes of EU General Data Protection Regulation (GDPR), James Lear of Arundel Ltd is the “data controller”

The personally identifiable information we collect from you will only be used & disclosed in accordance with this Privacy Policy or as specifically disclosed to you at the time you provide the information. We will not sell, lease, transfer, share, or otherwise permit access to your personally identifiable information with any third parties other than as described in this Privacy Policy. We reserve the right to sell, lease, transfer, or otherwise share without restriction aggregated, de-identified, & other non-personally identifiable information regarding website usage, sales, traffic patterns, demographics, & other statistics about our site or those from whom we collect information via www.jamesleararundel.co.uk

We reserve the right to use or disclose personal information provided via this site as necessary to respond to your requests & our contractual obligations to you, to comply with applicable laws, regulations, legal processes, & law enforcement inquiries, as required by litigation, to take precautions against liability, & protect the security & integrity of the Website & the safety of its users. Your data will only be transferred overseas when it is necessary for us to fulfill our obligation to you. Moreover, we will only send the data that is required for that third party to fulfil its obligation to you.

We may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. The providers of such services may have access to certain personal Data provided by Users of this Website. Any Data used by such parties is used only to the extent required by them to perform the services that we request. Any use for other purposes is strictly prohibited. 

Enquiries:

When a user makes an enquiry, we collect personal information, so we may contact them with a quotation. All enquiries are allocated to staff members internally in the company & your details are only used by members of staff that need to deal with the enquiry.

Event:

When a customer books an event, personal information is used to process & manage all elements of the booking. Your personal information may be passed to third party suppliers of the booking components, some of which may be located outside of the UK.

Email Newsletters:

If you choose to subscribe to our email newsletter, your personal information is used to send targeted emails featuring relevant information & special offers. These details are not used for any other purpose & will not be shared with any third parties. You may unsubscribe from our newsletter at any point by following the relevant instructions on any of our emails.

Prize Draws:

If you enter a prize draw on our Website or a social media site, your personal information will be used to contact you if you win a prize. If you choose to subscribe to our email newsletter when you enter any prize draw, you will also receive regular emails featuring relevant James Lear of Arundel products & special offers.

Online Surveys:

If you complete a survey on our Website, we will collect personal information & details of your user preferences & behaviour when shopping for products. All information will only be used for statistical purposes & your individual personal information will not be accessible in any survey results.

Job Applications:

Any personal information sent in response to a job application will only be used for recruitment purposes. We may contact you by telephone or email about any job application you make.

Analytics:

We also collect demographic data from visitors to our website to help with our understanding of website users & customers. We also use this demographic information for internal reporting.

Cookies:

A cookie is a piece of text-based information that a website transfers to your computer’s hard drive. When using selected services on our Website, we will use cookies to help recognise you & the orders that you have made with us. If your browser is set to reject the use of cookies, you will be unable to use 

selected online services on our Website. In this situation, please contact our Head Office who will be able to assist with your enquiry either by phone on +44(0)1453 835941

or by e-mail at emailus@jamesleararundel.co.uk

Please find below a summary of the specific active information we collect, why we collect it & how we use this to deliver services to you:

Name:

·    This is required for us to fulfil our contractual obligations to you as a customer

·    This is collected via our website & chat channels

·    (WhatsApp & Facebook Messenger) & stored in our

·    CRM system & our email marketing platform where relevant

Email address:

·    Customer correspondence & service emails relating to important information about your booking. Direct marketing where the customer has opted-in to receiving such communication

·    This is collected via our website & chat channels (WhatsApp & Facebook Messenger) & stored in our CRM system & our email marketing platform where relevant. For the purpose of marketing related emails, your data will be processed in order to provide you with the most relevant & personalised information

Phone number:

·    Customer correspondence, including WhatsApp messages

·    This is collected via our website and chat channels (WhatsApp and Facebook Messenger) and stored in our CRM system. If you choose to communicate with us via WhatsApp, you have shown legitimate interest under the terms of GDPR

Facebook profile:

·    Customer correspondence & service messages via Facebook Messenger

·    If you choose to communicate with us via Facebook Messenger, you have shown legitimate interest under the terms of GDPR & your profile will be stored in our messenger accountselected online services on our Website. In this situation, please contact our Head Office who will be able to assist with your enquiry either by phone on +44(0)1453 835941

or by e-mail at emailus@jamesleararundel.co.uk

Please find below a summary of the specific active information we collect, why we collect it & how we use this to deliver services to you:

Name:

·    This is required for us to fulfil our contractual obligations to you as a customer

·    This is collected via our website & chat channels

·    (WhatsApp & Facebook Messenger) & stored in our

·    CRM system & our email marketing platform where relevant

Email address:

·    Customer correspondence & service emails relating to important information about your booking. Direct marketing where the customer has opted-in to receiving such communication

·    This is collected via our website & chat channels (WhatsApp & Facebook Messenger) & stored in our CRM system & our email marketing platform where relevant. For the purpose of marketing related emails, your data will be processed in order to provide you with the most relevant & personalised information

Phone number:

·    Customer correspondence, including WhatsApp messages

·    This is collected via our website and chat channels (WhatsApp and Facebook Messenger) and stored in our CRM system. If you choose to communicate with us via WhatsApp, you have shown legitimate interest under the terms of GDPR

Facebook profile:

·    Customer correspondence & service messages via Facebook Messenger

·    If you choose to communicate with us via Facebook Messenger, you have shown legitimate interest under the terms of GDPR & your profile will be stored in our messenger account

Address:

This is required for payment processing & is kept to make future payments easier for you as a customer

This is collected via our website & is stored in our CRM system

Retention of data:

 

We retain information for seven (7) years from our point of last contact. We hold this information to support our legal & regulatory requirements. If you object to this retention, please contact us – details are provided in the ‘Contact’ section & there is more on opting-out & information access below.

Opting out:

We do not seek to collect personally identifiable information from you that you do not want collected. To that end, we indicate at all active information collection points whether requested information is required or optional. We also attempt to tell you at the point of collection & in this Privacy Policy what the consequences will be (e.g. inability to access important functions of the Website, less tailoring of information to match your interests, etc.) if you do not provide the required or optional information. When you submit personally identifiable information via this Website, whether such information is required or optional, you consent to its disclosure & use in accordance with this Privacy Policy. If you ever decide that you do not wish to receive information from us regarding our products and services, you may opt out of receiving this information by contacting us by e-mail at emailus@jamesleararundel.co.uk (please write “unsubscribe” in the subject line), by post to- James Lear of Arundel Ltd., 23 Fountain Street, Nailsworth, Gloucestershire, Gl6 0BL or by clicking on the clearly marked ‘unsubscribe’ button at the bottom of any James Lear of Arundel Ltd., email newsletter.

Information access:

We take reasonable steps to ensure that personally identifiable information that you send us via this Website is accurate, current, & complete. To that end, we provide you with reasonable access to your personal information to correct errors or delete the information you have provided. If you wish to correct or delete your personally identifiable information, please contact us by e-mail at emailus@jamesleararundel.co.uk or by post to- James Lear of Arundel Ltd., 23 Fountain Street, Nailsworth, Gloucestershire, Gl6 0BL.

To respond to your request or inquiry, we may require follow-up or contact information to allow us to verify that you are the person authorised to view the information you are requesting. We may, at our discretion, refuse to allow you access to certain information if, in our view, to provide such access would jeopardise another person’s privacy; would violate any applicable federal, state, or foreign law, regulation, or directive; or would unreasonably burden this Website.

Data security:

All personal Data is stored securely in accordance with the principles of the EU General Data Protection Regulation (GDPR).

Although we take reasonable steps to protect the personally identifiable information that you provide via this Website, no system is 100% secure or error-free. Therefore, we do not, & cannot, guarantee the security or accuracy of the information we gather. Under GDPR, if a data breach is identified, it is mandatory that we notify the Information Commissioners Office (ICO) & the customer, where relevant.

Changes of business ownership & control:

James Lear of Arundel Ltd may, from time to time, expand or reduce our business & this may involve the sale &/or the transfer of control of all or part of James Lear of Arundel Ltd. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part & the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the Data for the purposes for which it was originally supplied to us. We may also disclose Data to a prospective purchaser of our business or any part of it.

Address:

·    This is required for payment processing & is kept to make future payments easier for you as a customer

·    This is collected via our website & is stored in our CRM system

Retention of data:

We retain information for seven (7) years from our point of last contact. We hold this information to support our legal & regulatory requirements. If you object to this retention, please contact us – details are provided in the ‘Contact’ section & there is more on opting-out & information access below.

Opting out:

We do not seek to collect personally identifiable information from you that you do not want collected. To that end, we indicate at all active information collection points whether requested information is required or optional. We also attempt to tell you at the point of collection & in this Privacy Policy what the consequences will be (e.g. inability to access important functions of the Website, less tailoring of information to match your interests, etc.) if you do not provide the required or optional information. When you submit personally identifiable information via this Website, whether such information is required or optional, you consent to its disclosure & use in accordance with this Privacy Policy. If you ever decide that you do not wish to receive information from us regarding our products and services, you may opt out of receiving this information by contacting us by e-mail at emailus@jamesleararundel.co.uk (please write “unsubscribe” in the subject line), by post to- James Lear of Arundel Ltd., 23 Fountain Street, Nailsworth, Gloucestershire, Gl6 0BL or by clicking on the clearly marked ‘unsubscribe’ button at the bottom of any James Lear of Arundel Ltd., email newsletter.

Information access:

We take reasonable steps to ensure that personally identifiable information that you send us via this Website is accurate, current, & complete. To that end, we provide you with reasonable access to your personal information to correct errors or delete the information you have provided. If you wish to correct or delete your personally identifiable information, please contact us by e-mail at emailus@jamesleararundel.co.uk or by post to- James Lear of Arundel Ltd., 23 Fountain Street, Nailsworth, Gloucestershire, Gl6 0BL.

To respond to your request or inquiry, we may require follow-up or contact information to allow us to verify that you are the person authorised to view the information you are requesting. We may, at our discretion, refuse to allow you access to certain information if, in our view, to provide such access would jeopardise another person’s privacy; would violate any applicable federal, state, or foreign law, regulation, or directive; or would unreasonably burden this Website.

Data security:

All personal Data is stored securely in accordance with the principles of the EU General Data Protection Regulation (GDPR).

Although we take reasonable steps to protect the personally identifiable information that you provide via this Website, no system is 100% secure or error-free. Therefore, we do not, & cannot, guarantee the security or accuracy of the information we gather. Under GDPR, if a data breach is identified, it is mandatory that we notify the Information Commissioners Office (ICO) & the customer, where relevant.

Changes of business ownership & control:

James Lear of Arundel Ltd may, from time to time, expand or reduce our business & this may involve the sale &/or the transfer of control of all or part of James Lear of Arundel Ltd. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part & the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the Data for the purposes for which it was originally supplied to us. We may also disclose Data to a prospective purchaser of our business or any part of it.

Contact details:

We recognise that you may have questions on how we process &/or store your data or may want to change either the data we hold on you or how we communicate with you in the future.

If you have given consent for processing, you are free to withdraw that consent. To let us know this is the case please email emailus@jamesleararundel.co.uk or see section 8 ‘Opting-out’ above.

If you have any questions in respect of this policy, or would like to exercise your rights as a data subject (for example, to correct data or to exercise your right to access):

·    James Lear of Arundel Ltd, as data controller, can be contacted as follows: 

emailus@jamesleararundel.co.uk or +44(0)1453 835941

·    Our Data Protection officer is Polly Smart, & she can be contacted as follows: emailus@jamesleararundel.co.uk

·    If you are unhappy that we have responded to your query adequately, of if you have a further complaint, The Information Commissioner’s Office can be contacted on 0303 123 1113 or by live chat here: https://ico.org.uk/global/contact-us/

Changes to this policy: 

We reserve the right to change this Privacy Policy at any time & in our sole discretion. If we do change the Privacy Policy, the new Privacy Policy will be posted here, along with its revision date so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

This policy was last revised on the 25th May 2018